Privacy Policy

Here's what we're grabbing when you interact with us:

Personal Details

Name, email, phone number, address - the basics. When you sign up for membership or book a personal training session, we need to know who you are and how to reach you. Pretty standard stuff.

Health & Fitness Info

This is where it gets more specific to what we do. Medical history, injuries, fitness goals, dietary restrictions - we need this to keep you safe during high-intensity training and make sure our coaches aren't pushing you in ways that could hurt you. If you're doing nutrition coaching, we'll track your progress and measurements too.

Payment Information

Credit card details, billing address - though we use secure payment processors, so we're not actually storing your full card numbers on our systems.

Usage Data

Class attendance, facility access times, website browsing patterns - helps us understand what's working and what's not. Plus, it's useful when you wanna check your own training history.

Communications

Emails, texts, phone calls with our staff - we keep records of these to follow up on your requests and maintain quality service.

We're not out here selling your data to random companies or spamming you with junk. Here's what we actually do with it:

• Deliver Services: Schedule your classes, process payments, provide coaching - can't do our job without this.
• Safety First: Your health info helps us modify exercises and avoid injuries. Our trainers reference this daily.
• Improve Programs: We analyze attendance patterns and feedback to make our classes better.
• Stay Connected: Send class reminders, schedule changes, promotional offers (you can opt out of marketing stuff anytime).
• Legal Compliance: Sometimes we gotta keep records for tax purposes or liability protection - it's just part of running a business.
• Youth Program Management: For our Warrior Development program, we communicate with parents/guardians and maintain additional safety protocols.

We keep your circle tight. We only share your info with:

• Service Providers: Payment processors, scheduling software, email platforms - basically the tools we use to run the gym. They're all contractually bound to protect your data.
• Corporate Wellness Clients: If your company's paying for your membership through our Corporate Wellness Bootcamps, they might get attendance reports (but not your personal health details).
• Legal Requirements: If the law demands it or there's a legitimate safety concern, we'll cooperate with authorities.
• Emergency Contacts: If something goes wrong during training, we'll contact whoever you've listed as your emergency contact.

We don't sell your data. Period. That's not how we operate.

We take security as seriously as we take training. Here's what's in place:

• Encrypted data transmission (SSL certificates on our website)
• Secure servers with regular backups
• Limited staff access - only people who need your info for their job can see it
• Regular security audits and updates
• Physical security at our facility (locked filing cabinets for paper records)

Real talk though - no system's 100% bulletproof. We do our best, but if there's ever a breach, we'll let you know immediately and tell you what happened.

Yeah, we use cookies - not the protein kind, unfortunately. These are small files that help our website remember you and work properly.

What We Track:

• Login sessions (so you don't have to sign in every time you click something)
• Site preferences and settings
• Analytics about how people use our site (helps us fix things that aren't working)
• Marketing performance (so we know which ads are worth the money)

You can disable cookies in your browser, but heads up - some parts of the site might not work right if you do.

Under Canadian law, you've got some solid rights when it comes to your personal info:

Access Your Data

Wanna see what we've got on file? Just ask. We'll send you a copy within 30 days.

Correct Mistakes

If something's wrong in your profile, let us know and we'll fix it ASAP.

Delete Your Info

You can request deletion, though we might need to keep some records for legal or safety reasons (like if you signed a waiver).

Opt Out of Marketing

Don't wanna hear about our promotions? Click unsubscribe on any email or tell us directly. You'll still get important account-related messages though.

Withdraw Consent

If you've given us permission for something specific (like posting your workout photos on social media), you can take that back anytime.

To exercise any of these rights, shoot us an email at info@drakarionrift.info or call (604) 555-7438.

Our Youth Warrior Development program's got some extra privacy protections since we're working with kids and teens.

• Parents or legal guardians must provide consent before we collect any info from minors
• We collect only what's necessary for training and safety
• Parents can review, update, or request deletion of their kid's information anytime
• We maintain stricter access controls for youth participant data
• Marketing communications for youth programs go to parents, not the kids directly

If you've got questions about how we handle your kid's info, we're always available to chat about it.

Look, things change. New laws come out, we add new services, technology evolves - sometimes we need to update this policy.

When we make changes, we'll update the date at the top of this page. If it's a major change that affects how we use your data, we'll send you a heads-up via email or post a notice at the gym.

We recommend checking back here every once in a while, especially if you're privacy-conscious. We won't make changes just for the sake of it, but staying informed's always smart.

Got questions, concerns, or complaints about how we handle your data? Don't just wonder - reach out. We're real people and we'll give you straight answers.

If you're not satisfied with how we handle your privacy concern, you can also file a complaint with the Office of the Privacy Commissioner of Canada.